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Every customer gets a profile with their contact details, address, vehicles, past jobs, and payment record. You build that picture over time without re-entering anything. It also handles business customers too.

Yes. Each customer can have multiple vehicles on their profile, stored with registration details, make, and class. When you book a job you pick the vehicle and the right service pricing applies automatically.

Yes, and Buff does this automatically. When you do a job for your customer and put the registration in, Buff will log that work in the vehicle profile that it creates. Whenever you want you can see all the vehicles that customer has, and also all the work you have ever done on that vehicle.

A job moves through five stages: Scheduled, In Progress, Complete, Invoiced, and Paid. You move it through those stages as the work happens. At completion, an invoice is created automatically and you can choose whether Buff emails it to your customer automatically too, or you can send it manually at any time

Yes. There's a full calendar with month, week, and day views. On mobile it switches to a card list so it's usable in the field. You can set your preferred default view in settings.

The job page shows the current stage and gives you the relevant action buttons. Mobile operators get a "Navigate" button that opens the address in maps. Everything is on one page: the vehicle, services, location, notes, and billing.

Yes. Both job records and customer profiles have a notes section. Useful for things like access codes, parking notes, customer preferences, or anything you'd otherwise need to remember.

You set up your services once, with prices per vehicle class. You can have categories too such as Cars, Motorcycles, Vans etc. and add as many as you need and then a size class within that category like Small Car, Medium Car etc. When you add a service to a job, Buff picks the right price for the vehicle automatically. You can override it per-job if needed.

Yes on Pro and Max. You can assign jobs to specific team members, control what each person can see and edit, and track work across the business rather than just your own diary. It's also easy for you to move jobs between team members and when booking new jobs, Buff will suggest the best placed team member based on an alogrithm which includes availability, skills and their existing relationship with that customer

Yes. There's a CSV import tool in Settings so you can bring your customers across from wherever you're tracking them now without retyping everything.

Yes. You set your working hours during setup, and the scheduling engine uses them to generate available slots for bookings. Non-working days are respected automatically.

You can update a job's date or cancel it from the job page. Cancellation is tracked against the record so your history stays accurate.

Yes, on Pro and Max. You connect your own Stripe account (takes a few minutes) and can then take payments via a link, QR code, or SMS. Stripe also enables you to accept Klarna and other buy now pay later options. The money goes directly into your Stripe account.

When a job is marked complete, Buff creates the invoice automatically. It's line-itemised against the services on the job, with the vehicle and registration shown clearly making it compliant for invoicing dealerships and other businesses. You can also create invoices manually if needed.

Lite includes one template, Pro includes four and Max includes ten. All invoice templates come with full colour customisation using your brand colour and have your Logo and company details on. Invoices come as a PDF download or you can email them straight from Buff

Yes. From any invoice you can send a payment link by email, by SMS, or display a QR code for in-person payment. When the customer pays, the invoice is marked as paid automatically.

A small platform fee applies to payments processed through Buff's payment links, which varies by tier. This is separate from your Stripe fees. The money still goes directly to your Stripe account.

Yes. Both job records and customer profiles have a notes section. Useful for things like access codes, parking notes, customer preferences, or anything you'd otherwise need to remember.

Yes. Buff connects to your Stripe account via their Express onboarding. It takes a few minutes to set up and Stripe holds and transfers your money on the same terms as any other Stripe account.

Yes. You can collect payment however your customer likes. If a customer pays you outside of Buff's payment links, you can record the payment manually against the invoice to mark it as settled. You can even use your own card machine and mark it as paid via card, but you will lose some of the native functionality and automation that the Stripe integration gives you

Buff supports VAT-registered businesses. You enter your VAT number during setup and invoices calculate and display VAT correctly. If you're not VAT-registered, VAT fields are simply not shown.

Yes, on Pro and Max. You can set a global deposit requirement (a percentage or fixed amount), with the option to override it per service. The deposit is collected at the time of booking and the remainder settled after the job.

Yes. Buff can automatically send the invoice to the customer by email when a job is marked as complete, so you don't have to do it manually every time.

In Buff, you create vehicle categories and size classes. For example you may detail cars and motorbikes. Then within each category are size classes such as small car, medium car etc. When you create these you add a description of the vehicles within this size class. Then when a customer is booking, they either enter their registration or just type what car they have. Buff then searches the registration with the DVSA and matches it to the best vehicle class in your account. Buff will then only show services for their vehicle and the specific price for it too. Everything is customisable in your settings such as deposit amounts and all vehicle classes and categories.

Yes, on Pro and Max. You can enable online bookings and share a booking page or embed a widget on your own website. Customers pick their service, choose a slot, and pay upfront or by deposit.

No. Pro and Max accounts include a Buff microsite: a simple public-facing page for your business with your services, photos, reviews, and contact details. You can send customers directly to that page.

You build it from sections: a hero area, about section, your services, a gallery, customer reviews, your service area, and a contact section. You choose which sections to show and in what order. It carries your branding and accent colour.

Yes, on Pro and Max. Buff provides a code snippet you add to your site, which loads the booking widget in an iframe. Your customers stay on your website and the bookings feed into Buff.

Depending on how you've configured it, they're either confirmed instantly or their request is held for your approval (Request mode). In Request mode, once you confirm, Buff sends them a payment link to complete their deposit or full payment.

Yes. Each service has its own toggle for whether it can be booked online. You might offer full ceramic coating by quote only while keeping express details available to book directly, for example.

If you run both modes, the booking flow asks the customer whether they want you to come to them or whether they'll bring the vehicle to your unit. The job is created with the right type based on their answer.

Yes. Buff sends you an email and SMS notification when a new booking comes in. You can configure which notifications you want in your settings.

Yes. Your business name, logo, and brand colour carry through to the booking page and confirmation emails. Customers see your business, not Buff.